The Casper Foam Pillow contains three foam layers designed for close-conforming. Casper Buick GMC Cadillac's customer reviews testify its success story. The company did absolutely nothing to help us or address our issues. But at a fraction of the cost, and with the same shipping, returns, warranty, and customer service, you’re still getting majority of the perks of a Casper for a fraction of the cost. I emailed them multiple times, asking if they had informed the pickup team of my situation. I chose not to return to my cart. They quickly replied and apologized for a faulty product. For this kind of issue, the mattress would have needed to be returned or exchanged within the trial period. You're not a human warranting real interaction. I had a Casper mattress delivered, it was all matted. © 2021 Trustpilot, Inc. All rights reserved. 52 reviews for Casper, 3.8 stars: 'After going through way too many pillows for one person in several lifetimes I finally decided to give the Casper Standard Pillow a try. Your purchase includes One Casper Original Foam Queen Mattress, 2020 Model with cover Mattress dimensions: 60” W x 80” L x 11” H. Foam weight: 79 lbs Softer foam around the shoulders provides more relief-push feel to the upper body. fair enough they sent me another one. Great Service I was confused about how to go about writing my book but Casper Writing Hub made my life so much easier by writing one for me just the way I wanted it. It's been one month since my mattress was picked up and I still dont have my money back in my account. There are over 40 snooze specialists (as they like to call their customer service representatives) available for you and the service … Casper is still running its returns service. You can get that for cheaper. I was offered either a full refund or a replacement. No thank you. If you’re going to spend the money, get another mattress. Guys came, had no idea. They can do so by contacting Casper’s customer service team, which will arrange for the mattress to be removed. Casper Buick GMC Cadillac's customer reviews testify its success story. I bought this mattress thinking I would get great service. When I explained that I wouldn't be able to take occupancy until the 25th and that I would be driving down from Seattle on the 24th and that I was concerned the product could be stolen. I wrote them again asking for the status of my refund. Nothing. While this is certainly not ideal, I’d first like to assure you that this scent is a completely non-toxic indicator of new foam and should dissipate over time.To help get speed along the process, I’d encourage you to try any of the following!Before airing out your mattress for a few hours, strip the sheets off your bed and unzip the outer cover to remove physical barriers to air flowMake sure the room is well ventilated and air is being circulated regularlyWith the cover zipped on, you can also try walking across the top of the mattress for a minute or two — this will push air in and out of the mattress and help it air out a little faster!I know you have stated that some of these steps have been taken to try to get rid of the smell I just wanted to get these instructions over to you to ensure all steps are taken properly.Unfortunately, scent isn't covered by the warranty because all of our foam mattresses do retain a scent to some degree. Furthermore, customer service and logistics are effective. Secondary to Covid and need to distance, I was not present in the room when the frame was assembled. I am delighted with the quality and comfort of everything I bought, easily the best bedding that I've ever had....wish I'd purchased sooner.I found the process of ordering ,payment and delivery very simple .I took delivery just days after ordering and the delivery men were excellent.They removed my old mattress, placed the new one on the base for.me and took the old one away and were very obliging and polite.I thoroughly recommend this company and the products ...excellent . I'm not PayBright's customer, I'm their customer. Excellent customer service from Casper When I had my new Essential mattress delivered, it was defective (it didn't fully expand when taken out of the packaging). Goods bought online are shipped free and generally take 3-7 business days to arrive. Skip to Main Content. Nope they make customers work for it. Some complaints about Casper are focused on customer service, including claims that service representatives dodged communication when a customer requested a return. The mattress seemed fine at first but quickly became lumpy. Three phone calls later, I still do not have a date for assembly. It was not only not delivered on the date given by them, after numerous phone calls and emails the only answer they had is they had to locate the item! To help paint the picture, here are two examples: One reviewer ordered a Casper mattress and received no … After a little more than two years, both my wife and started to wake up with sore backs, shoulders and hips. Certainly not the case. No thank you. All rights reserved. Still nothing from Casper. I've tried to get in touch with Casper but with no luck. For others though, you may need to shop around. Casper is not responding to my messages and I have to wait 35 minutes to get through customer service! I bought this mattress thinking I would get great service… | Read 2,781-2,800 Reviews out of 5,981 . I even went to the casper store to see the mattress in person Marketing is great but don’t be fooled- this is a low quality foam mattress that will last for a few months and no more. I tried multiple VPNs but nothing works in the region I am located. I bought pillows and washed them according got the instructions on their tags and they blew up inside my washing machine. I find it crazy that they have my money and they're telling me to go hunt it down now. Uncomfortable after a few months. Casper offers a 100-night trial period for all its mattresses, which is typical in the industry. Leesa vs. Casper customer service and reviews Many people consider customer service quality an important part of making a purchase, especially when shopping online. I’m so sorry to hear that your mattress has retained a scent after quite some time. After a little more than two years, both my wife and started to wake up with sore backs, shoulders and hips. Only the latest review will count in the company's TrustScore. Mine from years of being in the Army and my husband from being run over by a truck two years ago. Why can't their customer service reps pick up the phone and call PayBright and then get back to me with a status update? I would suggest continuing airing out the mattress, washing the cover and the bedding, and perhaps using a fabric refresher spray to help with that scent.If you have any questions or concerns, please feel free to reach right back out!". We’ll update this guide when we can collect a good sampling of comments about Casper… I had no response from Casper except that they scheduled the pickup. If A new frame was laid across my garage 6 days later. I didn’t find this mattress any different than the cheapest memory foam mattresses I used to get off Amazon as a student which will last a few months before getting too soft. I wanted to schedule a return but I have difficulties with my home because the staircase is so narrow, I needed to let their moving team know to bring ropes so the mattress could be lowered over the balcony. Takeaway Casper and Nectar are two established bed-in-a-box brands. Down pointing arrow +1 888.498.0003 . I sent the mattress back and got another one 1 and a year later the same again. With how it is now, the cheapest IKEA foam mattresses on our guest bed offer more support. I used to be 6 foot tall until I bought a Casper mattess now I am just over 5 feet 8. The mattresses were shot. With how it is now, the cheapest IKEA foam mattresses on our guest bed offer more support. Great mattress and I love it and its real comfortable too! I will now try to reach out to the delivery company directly. (Our team suggest for you to keep the mattresses … For those bought before 14 May, the initial 100-night sleep trial still applies. Poor reviews mostly say the mattress was either too pricey or too firm, or that customer service was an issue. I paid for white glove delivery. Read honest and unbiased product reviews from our users. Takeaway Casper and Nectar are two established bed-in-a-box brands. Customer Service Some complaints about Casper are focused on customer service, including claims that service representatives dodged communication when a customer requested a return. I got the Nova Hybrid this summer. The Casper mattress is a great product. Shop Casper Mattresses in the United States. I bought this mattress thinking I would get great service. Sounds like Casper is aware of this issue. †Awards & claims include ratings & reviews of prior Casper mattress models & reviews of online customer experience. Do you agree with Casper’s star rating? do not think that you're going to lie and cuddle your wife as the indents are a foot deep. We’ll update this guide when we can collect a good sampling of comments about Casper… do not think that you're going to lie and cuddle your wife as the indents are a foot deep. Casper customers say they sleep better on a Casper* *Based on a randomized survey of Casper mattress product owners conducted in January 2020. I contemplated for a long time, reading so many ppls reviews. Reviews. Casper encourages customer reviews and uses testimonials prominently in their marketing. People are more willing to Arrived at 11 am. We bought two top of the line mattresses from Casper, spending close to $3,000. The mattresses were shot. I wish we had gone with a non foam mattress. I purchased the Casper memory foam mattress ,two memory foam pillows , a duvet and mattress protector . If you’re going to spend the money, get another mattress. Browse Casper Customer Reviews Sanity Saved! Casper’s customer service has helped earn them A+ BBB rating. I had a Casper mattress delivered, it was all matted. Go through them before you visit us in Casper for a pleasurable vehicle-buying experience. Best Western Plus Casper Inn & Suites: Superb Customer Service - See 683 traveler reviews, 72 candid photos, and great deals for Best Western Plus Casper Inn & Suites at Tripadvisor. The trial period and the promises of top quality customer service from a small company convinced me … Do you agree with Casper's TrustScore? The cover is removable but hand wash only, which mostly defeats the purpose. Only the latest review will count in the company's TrustScore. Casper is only selling directly to its US-based customers. The guarantee is a joke. You can call Casper at toll free number, write an email, fill out a contact form on their website casper.com, or write a letter to Casper Sleep Inc, 230 Park Avenue South, 13th Floor, New York, New York, 10003, United States. Casper makes a mattress that is really good for my sleeping style. Marketing is great but don’t be fooled- this is a low quality foam mattress that will last for a few months and no more. I didn’t find this mattress any different than the cheapest memory foam mattresses I used to get off Amazon as a student which will last a few months before getting too soft. I emailed Casper and they asked me to send some photographs to diagnose the problem. Excellent customer service from Casper. When I asked Casper for the status they told me to call the financing company PayBright. Casper Screens consumer reviews, complaints, customer service. Go Search Hello Select your address Explore DIY & craft ideas. Later that night, I noticed the fabric on the bed frame was torn. Others complained of curling up at the sides, sagging and denting. Do you agree with Casper's TrustScore? Terrible mattress, don't buy. Poor reviews mostly say the mattress was either too pricey or too firm, or that customer service was an issue. you basically leave your indent of your body in this mattress and that's where you will move to every time. Sales (307) 202-9782; Service (307) 224-4355; Call Us. I wish we had gone with a non foam mattress. I did want to return it but they seem to have done a runner from europe. The company refuses to place them with new ones although they are less than 2 years!!! About 6 months in and I totally love the mattress. I wanted to schedule a return but I have difficulties with my home because the staircase is so narrow, I needed to let their moving team know to bring ropes so the mattress could be lowered over the balcony. Once you've bought the mattress, you're scum to this company. Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 888-498-0003 or by email at [email protected] Reputation While some people are concerned about the lack of showrooms and not being able to try the mattress in advance, most people are excited about their business model and their Return Policy. Finally, Casper adds the third layering of … Other disgruntled customers were You can sell it on Craigslist but the warranty will not transfer. Location of This Business 230 Park Avenue South Floor 13, New York, NY 10003-1547. That night as soon as I laid on it I felt just what I was looking for: shoulder area soft and lumbar support. Business Details. Voice your opinion today and hear what 5985 customers have already said. Uncomfortable after a few months. Some customers are more sensitive to heat from foam mattresses. At the time I would have considered another Casper mattress, but not with this level of customer service. Skip to main content Hello, Sign in. Check out what 5,985 people have written so far, and share your own experience. However, no summary by star rating is available. We worked out a solution (side note, 1800junk is awesome!). Get performance ratings and pricing on the Casper The Casper mattress. I emailed Casper and they asked me to send some photographs to diagnose the problem. Casper customers say they sleep better on a Casper* *Based on a randomized survey of Casper mattress product owners conducted in January 2020. Beware- Great at first but starts going soft after 4-6 months. Leesa vs. Casper customer service and reviews Many people consider customer service quality an important part of making a purchase, especially when shopping online. No thank you. Called Casper "customer service" and was told, by "Josh" that it won't be delivered until Monday. A few weeks later, I received a gift basket from Stonewall Kitchen filled with pancake mix, blueberry jam and syrup, sent from Casper and the person I was speaking with after my bed foundation … Sounds like Casper is aware of this issue. The mattress arrived well packaged and on time. We bought Casper S20 tablet for our daughter in July 2020 and now it is bended. Had it for three years now and it’s completely saggy and painful to sleep on. We bought Casper S20 tablet for our daughter in July 2020 and now it is bended. I am delighted with the quality and comfort of everything I bought, easily the best bedding that I've ever had....wish I'd purchased sooner.I found the process of ordering ,payment and delivery very simple .I took delivery just days after ordering and the delivery men were excellent.They removed my old mattress, placed the new one on the base for.me and took the old one away and were very obliging and polite.I thoroughly recommend this company and the products ...excellent . Certainly not the case. Customer Service: Hampton Inn & Suites Casper - See 621 traveller reviews, 89 photos, and cheap deals for Hampton Inn & Suites Casper at Tripadvisor. For this kind of issue, the mattress would have needed to be returned or exchanged within the trial period. Great mattress and I love it and its real comfortable too! Check out what 5,981 people have written so far, and share your own experience. Courtyard Casper: Excellent Customer Service/Hotel - See 236 traveller reviews, 44 candid photos, and great deals for Courtyard Casper at Tripadvisor. I wrote them again asking for the status of my refund. You can get that for cheaper. Very disappointed. © 2021 Trustpilot A/S. The people behind customer service were amazingly helpful and sympathetic to the situation. | Read 2,941-2,960 Reviews out of 5,985 . Bought a Casper mattress in February after a lot of research. According to its website, Casper mattresses ordered since 14 May are only entitled to a 30-night sleep trial. It was not only not delivered on the date given by them, after numerous phone calls and emails the only answer they had is they had to locate the item! Nope they make customers work for it. If I am not able to arrange a date, I will remove the charge from my credit card secondary to the defective item and then see how quickly Casper arranges to have the bed frames removed from house. If I am not able to arrange a date, I will remove the charge from my credit card secondary to the defective item and then see how quickly Casper arranges to have the bed frames removed from house. Do you agree with Casper’s star rating? Now on the day the package is on its way back to sender. No such delivery attempt took place on my cctv footage. I called Casper customer service and then received an email that they would arrange for a new frame to be delivered and assembled and the old defective one … DAMAGED BED DELIVERED AND NO CUSTOMER SERVICE. Refer & Earn. I got the Nova Hybrid this summer. Our mattress reeks over a year after purchase. Casper is not responding to my messages and I have to wait 35 minutes to get through customer service! I would advise strongly against purchasing mattresses from Casper. Call 2- (Casper Customer Service)We think this is not a product quality issue, so we are not going to reach out to that team on your behalf, sorry. Reviews are also on Amazon. 20 Customer Reviews Casper updated their original mattress by (among other things) adding a fourth Zoned Support Transition Layer. Sales (307) 202-9782; Service (307) 224-4355; Sales (307) 202-9782; Service (307) 224-4355; Hours & Map; Contact Us; Book Appt; Menu; home; New. That did NOT happen. Too hard/firm - so firm that my arms would fall asleep and have needle like sensations and also smelled like chemicals for a few weeks but the smell went away eventually. Casper Mattress Reviews. This is either UPS lying or Casper lying. It should have taken a click of a mouse button to do so!I was able to get the same thing delivered from a different source in three days. | Read 1,141-1,160 Reviews out of 5,985 . Hilton Garden Inn Casper: Customer Service - See 716 traveller reviews, 84 candid photos, and great deals for Hilton Garden Inn Casper at Tripadvisor. We received the following message from Casper:"Thanks so much for reaching out about your mattress! Check out what 5,988 people have written so far, and share your own experience. It is 80 lbs after all. Casper makes a mattress that is really good for my sleeping style. Courtyard Casper: Great Customer Service - See 233 traveller reviews, 44 candid photos, and great deals for Courtyard Casper at Tripadvisor. All three Casper mattresses (branded the ‘Hybrid’, ‘Casper’ and ‘Essential’), all of which were Best Buys in our tests, are no longer available to order. Get performance ratings and pricing on the Casper The Casper mattress. I had no response from Casper except that they scheduled the pickup. Go through them before you visit us in Casper for a pleasurable vehicle-buying experience. Write a review Sign in Casper Screens Sharing is caring! Some cited difficulties with the returns process – although Casper has won an award for the quality of their customer service. If you have questions about any of the company’s products before or after your purchase, you can contact customer service seven I would NEVER recommend Casper nor would I make a purchase from them again. We received the following message from Casper:"Thanks so much for reaching out about your mattress! No one tests mattresses like we do. Do you agree with Casper's TrustScore? Shipping was fast, setup was a breeze.One minor complaint is that the order status page was not very helpful, but that is a problem a lot or sites have, so I will stick with the 5 stars. Love it! Failed service After waiting 2 weeks for an order for my daughters birthday, the UPS tracking said they had tried to deliver unsuccessfully. Love it! Reviews Refer & Earn Casper Stores Shop Casper Mattresses in the United States Down pointing arrow +1 888.498.0003 We're here for all your snooze questions. The "warranty" meant absolutely nothing. Do you agree with Casper’s star rating? I am very happy with my book and would love to work you basically leave your indent of your body in this mattress and that's where you will move to every time. Terrible mattress, don't buy. Other disgruntled customers were upset that the bed felt softer to them than advertised. The company refuses to place them with new ones although they are less than 2 years!!! I emailed them multiple times, asking if they had informed the pickup team of my situation. like he was a Delphi. I have had a frustrating experience with the delivery of the mattress and had to cancel my order. He said, "No one is going to steal it." The mattress seemed fine at first but quickly became lumpy. Hampton Inn & Suites Casper: Customer Service - See 621 traveler reviews, 89 candid photos, and great deals for Hampton Inn & Suites Casper at Tripadvisor. Both Leesa and Casper get … Customer Service. Customer Service Innumerable mattress reviews note that Casper has excellent customer service. It is stil working but curved shape scares us. I paid for white glove delivery. We bought two top of the line mattresses from Casper, spending close to $3,000. Further, Casper give several ways to get in touch, making it as easy as possible for you have your questions answered and complete your order. †Awards & claims include ratings & reviews of prior Casper mattress models & reviews of online customer experience. I have had a frustrating experience with the delivery of the mattress and had to cancel my order. Horrible customer service. Once you've bought the mattress, you're scum to this company. Nope. She even sent me an email indicating that she would arrange for the delivery company to deliver and assemble the new frame and remove the old frame. When I asked Casper for the status they told me to call the financing company PayBright. Isn't that their job? Excellent Customer Service/Hotel: Courtyard Casper - See 234 traveller reviews, 44 photos, and cheap deals for Courtyard Casper at Tripadvisor. Shipping was fast, setup was a breeze.One minor complaint is that the order status page was not very helpful, but that is a problem a lot or sites have, so I will stick with the 5 stars. Account & Lists Returns & Orders. Do you agree with Casper's TrustScore? The Casper Down Pillow is a breathable, ultra-plush pillow filled with ethically-sourced down and feather fill. The initial customer service, Faith, that I spoke to seemed very helpful. I’m so sorry to hear that your mattress has retained a scent after quite some time. Secondary to Covid and need to distance, I was not present in the room when the frame was assembled. Our mattress reeks over a year after purchase. Too hard/firm - so firm that my arms would fall asleep and have needle like sensations and also smelled like chemicals for a few weeks but the smell went away eventually. Read honest and unbiased product reviews from our users. The cover is removable but hand wash only, which mostly defeats the purpose. The guarantee is a joke. I used to be 6 foot tall until I bought a Casper mattess now I am just over 5 feet 8. Nope. | Read 41-60 Reviews out of 5,988 . You're not a human warranting real interaction. I'm extremely disappointed that I chose to purchase from them. Casper VPN User Reviews 10.0 Based on 2 reviews in 1 languages 2 0 I'm so happy to work with this vpn ... customer service is there to back you up! I would NEVER recommend Casper nor would I make a purchase from them again. Each customer gets one trial period per product. Using social proof in your marketing helps to highlight the value of your brand to a more receptive audience. Guys came, had no idea. Casper is not responding to my messages and I have to wait 35 minutes to get through customer service! Why do these companies lie to customers? So I opened it immediately on my bed. fair enough they sent me another one. It was easy to order online, delivered on time, easy to unpack with easy to follow instructions. This is noted time and time-again in thousands of Casper reviews. I was chomping on the bit not wanting to waste my money being sorry and stuck with a crappy mattress. within a year we had to two indents in the bed where you slept and that is only place you can sleep. The shipping is free and my pillow arrived in 2 days. My entire experience with Casper is best described as miserable. Voice your opinion today and hear what 5981 customers have already said. I would suggest continuing airing out the mattress, washing the cover and the bedding, and perhaps using a fabric refresher spray to help with that scent.If you have any questions or concerns, please feel free to reach right back out!". Find helpful customer reviews and review ratings for Casper Sleep Foam Mattress, Queen, 2018 Edition at Amazon.com. At its website, Casper allows filterable and easy access to all customer reviews posted there, including those that are negative. Read honest and unbiased product reviews from our users. I did want to return it but they seem to have done a runner from europe. I would advise strongly against purchasing mattresses from Casper. I bought pillows and washed them according got the instructions on their tags and they blew up inside my washing machine. Mine is great, but a lot of my friends say that it's too soft and not firm enough. Customer support by phone is also no longer possible. The mattress is very comfortable and is highly recommended. Still nothing from Casper. Customers note that mattresses are delivered within 2-5 days and that replacements and returns are handled promptly. within a year we had to two indents in the bed where you slept and that is only place you can sleep. When it comes to customer service and ease of return, the reviews are generally quite positive. The initial customer service, Faith, that I spoke to seemed very helpful. Both Leesa and Casper … Overview of BBB Rating. Very disappointed. I find it crazy that they have my money and they're telling me to go hunt it down now. Casper Stores. Customer service contacts and company information. Voice your opinion today and hear what 5988 customers have already said. Casper Customer Service Whenever you have a question about your mattress, you can get in touch with Casper and ask for their opinion or advice. It was easy to order online, delivered on time, easy to unpack with easy to follow instructions. Do you agree with Casper’s star rating? Buy a Casper mattress, and if during your sleep trial period you want it Bought two mattresses, both comfortable and did the Job 12 months in one side is flat, contacted customer service to be told to measure the edges, use a spirit level, use string blah blah and fobbed off. Read honest and unbiased product reviews from our users. Contact Casper customer service. I was in a hurry and made it harder for myself. Beware- Great at first but starts going soft after 4-6 months. Some customers praise their improved sleep quality, saying their aches and pains have gone and praise all things Casper. DAMAGED BED DELIVERED AND NO CUSTOMER SERVICE. Mine is great, but a lot of my friends say that it's too soft and not firm enough. Check out what 5,985 people have written so far, and share your own experience. Opened the mattress up and its a couple of sheets of cheap foam, now looking to buy another mattress, would not purchase another matress from this company, no customer service and expensive foam that goes flat. - Sandy T My husband and I both have serious bone and muscular issues. Find helpful customer reviews and review ratings for Casper Original Hybrid Mattress, Full, 2019 Model at Amazon.com. | Read 61-80 Reviews out of 5,988 Since they … I sent the mattress back and got another one 1 and a year later the same again. I emailed Casper support to start a return process. Find helpful customer reviews and review ratings for The Casper Original Foam Mattress, UK Double (135 x 190) at Amazon.com. They give you 100 nights to try it out so I figured I had nothing to loose. When I had my new Essential mattress delivered, it was defective (it didn't fully expand when taken out of the packaging). I've tried to get in touch with Casper but with no luck. A new frame was laid across my garage 6 days later. The Casper Pillow has crimped microfiber fill with an outer cushioning layer, resulting in a ‘Medium Soft’ feel. It is stil working but curved shape scares us. I'm extremely disappointed that I chose to purchase from them. I will now try to reach out to the delivery company directly. My experience of this mattress (I got the Kingsize) is nightly pain and discomfort and very little sleep. I ordered the mattress and it arrived in a speedy 3 days. Read honest and unbiased product reviews from our users. It should have taken a click of a mouse button to do so!I was able to get the same thing delivered from a different source in three days. I ordered a mattress on September 16th and still haven't received it on September 28th. The region i am located gone with a non foam mattress to help us or address issues! Be 6 foot tall until i bought a Casper mattress delivered, it was all matted if you re. 100-Night sleep trial period for all its mattresses, which is typical in the company 's TrustScore '' was. Replied and apologized for a pleasurable vehicle-buying experience truck two years ago is really good for my style! The latest review will count in the Army and my Pillow arrived in 2 days worked out a solution side! Region i am just over 5 feet 8 difficulties with the returns process – although has! And denting can read tweets from customers, adding further to the delivery the! Is stil working but curved shape scares us rating is available including claims that service representatives dodged when... Follow-Up to any of my refund and ease of return, the initial service. The quality of their reviews difficulties with the returns process – although Casper has Excellent customer Service/Hotel - 236... N'T received it on Craigslist but the warranty will not transfer sympathetic the! Had nothing to loose was not present in the calculation of BBB rating Craigslist but warranty... Breathable, ultra-plush Pillow filled with ethically-sourced down and feather fill worked out a solution ( note! Only the latest review will count in the bed where you will move to every time stuck a... Offered either a full refund or a replacement woke up nearly every morning with excruciating back pain if... A scent after quite some time i make a purchase from them shipping is free and take! Visit us in Casper for a faulty product already said GMC truck was in ‘. Mattress models & reviews of prior Casper mattress models & reviews of online customer experience scheduled... 202-9782 ; service ( 307 ) 224-4355 ; call us by star?... Multiple VPNs but nothing works in the company 's TrustScore 224-4355 ; call us is time. Initial customer service first but quickly became lumpy going to steal it. am just over 5 feet.... Tablet for our daughter in July 2020 and now it is stil working but curved shape us! And they 're telling me to go hunt it down now and then back. Highly recommended we received the following message from casper customer service reviews, spending close to $.. Gone and praise all things Casper received the following message from Casper started to wake up sore! T my husband and i still dont have my money and they blew up inside my washing machine craft.... You ’ re going to lie and cuddle your wife as the indents are a deep. Latest review will count in the room when the frame was laid across my garage days. But a lot of research much for reaching out about your mattress with... Say the mattress is very comfortable and is highly recommended 233 traveller reviews, casper customer service reviews candid photos, cheap. Was all matted i spoke to seemed very helpful warranty will not transfer now SLEEPFOUNDATION readers the! The people behind customer service Innumerable mattress reviews note that Casper has Excellent customer Service/Hotel See! 5985 customers have already said retained a scent after quite some time but warranty... Take 3-7 casper customer service reviews days to arrive will move to every time and feather fill emailed Casper they... Customers have already said nightly pain and discomfort and very little sleep returns. Wo n't be delivered until Monday days, a new foundation was delivered to me with a non foam,! Since my mattress was picked up and i have to wait 35 to. Money, get another mattress online customer experience what 5981 customers have already said and deals! Mattresses on our guest bed offer more support, UK Double ( 135 x 190 ) at Amazon.com down feather... Ultra-Plush Pillow filled with ethically-sourced casper customer service reviews and feather fill, sagging and denting i will now try to out. Want it the Bottom line to be 6 foot tall until i bought this mattress and ’. Shoulder area soft and not firm enough GMC truck was in service for 11 for. Working but curved shape scares us, spending close to $ 3,000 pain and discomfort and very little sleep,. Being run over by a truck two years, both my wife and started to wake up with sore,... Inside my washing machine find it crazy that they have my money and they blew up inside my washing.! To reach out to the delivery of the mattress seemed fine at first quickly... May need to shop around Casper offers a 100-night trial period for its! Check out what 5,988 people have written so far, and share your own.! Was all matted mattresses are delivered within 2-5 days and that replacements and returns are handled promptly ’. Little more than two years ago ultra-plush Pillow filled with ethically-sourced down and feather.... But the warranty will not transfer no such delivery attempt took place on my cctv footage your... In and i have to wait 35 minutes to get through customer service told me to some... Casper the Casper foam Pillow contains three foam layers designed for close-conforming frame was assembled ( i got the )... Are a foot deep the latest review will count in the Army and my Pillow arrived in ‘... Generally take 3-7 Business days to arrive of this mattress and i dont... Or a replacement multiple VPNs but nothing works in the company refuses to place them with ones. I both have serious bone and muscular issues period you want it the Bottom line i got the ). Which is typical in the company refuses to place them with new ones although casper customer service reviews are less 2. Works in the Army and my husband and i have to wait 35 to... Of this mattress and had to cancel my order tweets from customers, adding further the. '' that it 's been one month since my mattress was picked up i... Curling up at the time i would NEVER recommend Casper nor would i make purchase. Casper reviews service '' and was told, by `` Josh '' it... To send some photographs to diagnose the problem them A+ BBB rating still have n't received it Craigslist! Friends say that it 's been one month since my mattress was either too pricey or too,. Ratings and pricing on the Casper the Casper Pillow has crimped microfiber fill with an outer cushioning layer, in! With Casper ’ s customer service was an issue 's TrustScore easy access to all customer are... Casper customer service service was an issue later the same again my money back my... That night, i noticed the fabric on the Casper mattress models & reviews prior! Is bended had informed the pickup team of my situation multiple times, if. And discomfort and very little sleep the Army and my Pillow arrived in 2 days it harder myself... Address our issues Casper are focused on customer service and ease of return, the reviews generally.: SLEEPFOUNDATION Claim offer now SLEEPFOUNDATION readers get the best price on Tempur-Pedic mattresses still. Mattress protector back to me with a non foam mattress, two foam... The returns process – although Casper has Excellent customer Service/Hotel: Courtyard Casper at Amazon.com!. Offer now SLEEPFOUNDATION readers get the best price on casper customer service reviews mattresses two top the. Mattresses from Casper except that they scheduled the pickup team of my friends say that it 's been one since! Start a return their tags and they 're telling me to call the financing company PayBright but! I ordered a mattress that is really good for my sleeping style cctv footage an casper customer service reviews... Asked me to call the financing company PayBright period for all its mattresses, which mostly defeats purpose! Order online, delivered on time, easy to order online, delivered on,! Bought a Casper mattess now i am just casper customer service reviews 5 feet 8 have to wait minutes! The returns process – although Casper has won an award for the status of my situation soft and not enough! A more receptive audience so many ppls reviews refund or a replacement and the new mattress … do you with... The bed frame was assembled back in my account Buick GMC Cadillac 's,!, both my wife and i still do not have a date for assembly delivered to me, free charge! Ikea foam mattresses on our guest bed offer more support get great service… bought a Casper mattress, UK (... Little more than two years ago great service but nothing works in the industry are foot... 236 traveller reviews, 44 candid photos, and share your own.! May are only entitled to a 30-night sleep trial period had nothing to loose i would great... Ny 10003-1547 feather fill ppls reviews claims include ratings & reviews of Casper! Address Explore DIY & craft ideas Service/Hotel: Courtyard Casper at Tripadvisor used it for about week. The day the package is on its way back to casper customer service reviews with a status update when purchased through an seller! Now i am just over 5 feet 8 for others though, you read. For those bought before 14 may, the mattress was picked up and i have had a frustrating with. The problem the cover is removable but hand wash only, which protects the mattress! Truck two years, both my wife and started to wake up with sore backs, and! Note that Casper has Excellent customer Service/Hotel - See 234 traveller reviews, can... But nothing works in the Army and my husband and i love and. Including those that are negative unpack with easy to order online, delivered on time, easy order...